Spencer’s Retail: Using HR-Tech For Stellar Employee Experience
Here’s how Spencer's Retail, the retail giant, used the HONO platform to bring about HR-tech transformation, resulting in a more engaged workforce & better productivity. Spencer’s wanted to automate and digitize all HR transactional processes for all their employees to allow HR more man-hours for business-critical work, and to allow employees higher engagement.
Spencer’s Retail’s legacy HR systems suffered from rigidity in architecture, which resisted change or alteration and consumed significant bandwidth of the HR teams, essentially on transactional work and manual intervention. It was time-consuming, it lacked real-time, detailed, and accurate analytics, and kept the HR from focusing on business-critical tasks. Besides HR data was not consolidated on one platform.
Brand Pain Points
- Rigidity in architecture in current legacy system
- HR team’s bandwidth was compromised in doing a lot of transactional work & manual intervention
- Lengthy processing time
- Lack of real-time, detailed, accurate analytics
A great deal of the brand’s pain points could be traced back to legacy platforms and processes, which were often semi-automated or manual, and frequently generated data and workflows on diverse platforms. If fixed, these could be transformative and showed the promise of a much better employee experience, higher engagement, and improved productivity.
What was implemented for Spencer’s Retail?
The HONO solution created real-time actionable insights, forward-looking actions, and a ‘single-source-of-truth’, leading to organizational transformation.
About Spencer’s Retail
- Spencer’s Retail Ltd is one of India’s leading multi-format retailers.
- It provides a wide range of product categories such as food, personal care, fashion, home essentials, electrical, and electronics.
- Today, Spencer’s runs 160 stores in over 38 cities in PAN India
Impact
Client Speak
“HONO has transformed the way we work. We now have an end-to-end integrated HR value delivery system. This gives us real-time visibility and control of our HR operations. HR processes are delivered at our fingertips and our employees feel empowered. I am personally very excited about the possibilities that HONO has unlocked for us, as we look forward to a long and strong association together towards the journey of Tech-enablement for our multifarious workforce.”
-Saurabh Sanyal, Head - Rewards, COE, Corporate HR
The HONO solution helped Spencer’s Retail to address a number of HR and business problems, which are reflective of contemporary challenges faced by large retail brands.
